Frequently Asked Questions
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Who owns Museum Hotel?
Museum Hotel is a signature project of Indigo Group, brought to life by visionary founder Ömer Tosun. Since 1998, the hotel has been meticulously restored from ancient ruins, blending heritage and hospitality into a one-of-a-kind “living museum” experience.
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Is Museum Hotel accessible for guests with disabilities?
Due to its unique location and architectural heritage—comprised of ancient caves and stone houses—Museum Hotel preserves its original terrain. As such, stairs, uneven surfaces, and low ceilings are part of the experience. We regret that the property is not suitable for wheelchair users or guests requiring full accessibility.
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Do all rooms have air conditioning?
Yes, every room is equipped with air conditioning to ensure your comfort throughout the seasons.
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Are pets allowed?
We welcome small dogs under 10 kg. Please inform our team in advance so we can prepare accordingly for your furry companion.
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Are there smoking rooms?
All rooms are non-smoking. However, guests may request a room with a private balcony or terrace for outdoor smoking.
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Can non-guests dine at Lil’a Restaurant?
Absolutely. Lil’a Restaurant is open for lunch and dinner to outside guests, subject to availability. We recommend contacting our reservation team to secure your table.
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Can we take wedding photos at the hotel if we're not staying here?
Wedding photography is reserved for guests staying at Museum Hotel. For quality and consistency, we kindly ask that you choose from our list of preferred photographers.
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Can external guests use the pool?
Our pool is exclusively for guests staying at the hotel. We appreciate your understanding in preserving the privacy and serenity of the space.
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Is the pool thermal? What’s the temperature?
Our pool is heated year-round to a cozy 30–32°C during winter months. While not thermal, it offers a warm and relaxing experience in all seasons.
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Why are children under 12 not accepted?
To maintain the peaceful ambiance and respect the museum-like setting, we welcome guests aged 12 and above. This policy also supports the romantic and tranquil atmosphere preferred by many of our visitors.
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Where is Museum Hotel located? What’s nearby?
Museum Hotel is perched atop Uçhisar, the highest point in Cappadocia. From here, guests enjoy panoramic views of Mt. Erciyes, Güvercinlik Valley, Kızıl Valley, Aşıklar Valley, Göreme, Ortahisar, and Avanos.
Key landmarks include:
Uçhisar Castle – 1 km
Göreme Open Air Museum – 4 km
Zelve Open Air Museum – 8 km
Paşabağı & Devrent Valleys – 10 km
Ürgüp – 15 km
Kaymaklı Underground City – 25 km -
Which airport should we use?
Cappadocia is served by two airports:
Nevşehir (NAV) – 30 km, approx. 30 minutes
Kayseri (ASR) – 65 km, approx. 45 minutesBoth offer convenient access, and we’re happy to assist with transfers.
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What is the best time to visit Cappadocia?
Cappadocia is magical year-round. Spring (April–June) and autumn (September–October) offer mild weather and breathtaking landscapes. Winter brings a quiet charm, especially when snow blankets the valleys. Summer is vibrant, though warm—perfect for early morning balloon rides.
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Why is it called “Museum Hotel”?
Founder Ömer Tosun is a passionate antique collector, with pieces spanning the Ottoman, Seljuk, Roman, Byzantine, and Hittite eras. From the outset, the hotel was envisioned as a place where guests could live among history—each room and corridor infused with cultural depth, creating a true “living museum.”
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Do you have rooms suitable for claustrophobic guests?
Yes. While all rooms offer natural light and tall windows, we also have specially designed rooms for guests who prefer more open layouts. Please share your preferences with us during booking.